Frequently Asked Questions (FAQs)

When Can I Check In?

Check in starts at 4 PM!
We do not guarantee early check in for early arrivals.
If your plan on arriving after 11 PM, please notify us!

If you are arriving early, please message us in advance so we can give you directions to a nearby building that we manage which has a lobby space that you can hang out in.

Can I Store Luggage Before Check In Time?

Absolutely, but it is at a different building about two blocks away that we manage.

  1. Please message us to let us know that you are arriving early and need to store luggage.

  2. We will send you the address of the building and instructions on how to get into the building lobby.

  3. There are luggage storage lockers in the building lobby there which you can use to store luggage before check in, or after check out.

  4. The luggage storage lockers require a Padlock to lock. Please note: we do not supply locks for these lockers! You must bring your own or purchase a lock from the vending machine in the lobby there for $5.

    Although in years and years of service, we have never had a problem, we are not responsible for stored luggage.

    Dimensions: The luggage storage lockers are 17.5 in (43cm) wide, 23.5 in (60 cm) deep and 34.5 in (88 cm) tall.

After Check Out, Can I Store Luggage?

Absolutely, but it is at a different building about two blocks away that we manage.

  1. Please message us to let us know that you want to store luggage after checking-out.

  2. We will send you the address of the building and instructions on how to get into the building lobby.

  3. There are luggage storage lockers in the building lobby there which you can use to store luggage before check in, or after check out.

  4. The luggage storage lockers require a Padlock to lock. Please note: we do not supply locks for these lockers! You must bring your own or purchase a lock from the vending machine in the lobby there for $5.

    Although in years and years of service, we have never had a problem, we are not responsible for stored luggage.

    Dimensions: The luggage storage lockers are 17.5 in (43cm) wide, 23.5 in (60 cm) deep and 34.5 in (88 cm) tall.

Can I Arrive Early Before Check-In?

Because Champlain Street Stays does not have a building lobby, we do not have space to accommodate early arrival on-site. However, you can arrive early to the neighborhood and use the lobby of another building that we manage about two blocks away from Champlain.

If you want to do this, please message us before you arrive and we can send you instructions on with the exact address.

Please contact us before you arrive so that you do not go directly to Champlain early.


What Do I Have to Do to Check-In?

Because we are a small property at Champlain Street Stays, there is online-check-in only. Before you arrive, you should have completed a digital check-in process including ID verification for each guest on the reservation.

To complete the check in, we require that the digital check-in process is complete (including ID verification), we require that we have a working credit card on file for any unlikely incidentals, and we require all the reservations to have been fully paid.

The identification verification process is done online, either by smartphone or computer, and requires a valid, government-issued ID that is not expired.

What is your payment policy, and your modification or cancellation policy?

When making a reservation, the specific requirements for deposit and modifications for that reservation will be shown at or prior to the time of booking and will be included in your reservation confirmation email.

For more information, please see our terms and conditions page.

Do you have parking?

We unfortunately do not have our own private parking, but paid parking garages are nearby. For the most up to date and detailed information on parking, please visit our page for Parking Information.

Can I have visitors? Can I have a party? What about a gathering that’s not a party?

Our house rules prohibit parties or gatherings. It is prohibited for the apartment to have more people in it than the allowed occupancy listed for the unit. For studio units this means 1-2 adults max, for junior one-bedroom units this means 1-3 adults max.

For more info please see the house rules section of our terms and conditions page terms and conditions.

What is the DC Hotel Tax?

As of April 1, 2023 the DC hotel tax rate is increasing from 14.95% to 15.95%.


Help! My Question Isn’t Listed Here

Please reach out to us at the contact info below with any questions.