Check in starts at 4 PM! We do not guarantee early check in for early arrivals. If you are arriving early, please message us in advance so we can give you directions to a nearby building that we manage which has a lobby space that you can hang out in.

Check in is completed 100% online. Before you arrive, you should have completed a digital check-in process including ID verification for each guest on the reservation.

To complete the check in, we require that the digital check-in process is complete (including ID verification), we require that we have a working credit card on file for any unlikely incidentals, and we require all the reservations to have been fully paid.

If you need to store luggage either before 4 PM check in or after your 11 AM check out, please contact us and we will give you information on storing your luggage at our sister property, located within a 5 minute walk!

We prefer all of our units not exceed the maximum number of guests. To ensure spaces remain clean, damage free, and the noise levels stay down, we ask that no parties or large gatherings are held in any Champlain unit. If this policy is broken, incidental fees may apply.

While we love four legged friends, we ask that you leave them at home! Champlain Street does not allow for any pets or emotional support animals. If this policy is broken, incidental fees may apply.

We do not have designated guest only parking nor do we provide parking passes. Nearby street parking is available at a first come, first served basis, and guests are fully responsible for adhering to the parking signs posted. A parking garage is located within a 5 minute walk called Colonial Parking.

All reservations are paid for in advance. We require all guest to book using a card issued under their name as reflected on their ID. Reservations with invalid payment are cancelled within 24 hours of booking. If you need to cancel, please refer to the cancellation policy that corresponds to the reservation type you booked.

Standard Flexible reservations: require 72 hours notice prior to your day of check in in order to be elligible for any refunds.

Nonrefundable reservations: are 100% nonrefundable and are not eligible for a refund no matter the circumstance.

We will preauthorize $200 onto the card provided at the time of booking. This is a temporary hold onto your card to ensure we are able to collect any damage, clean up, or other incidental fees if applicable. If no fees are assessed, the preauthorization hold will expire 7 days after your check in date.

Cleaning, damage, or stolen item fees are applicable if we notice that excessive damages or excessive clean up if required after you have checked out. During inspections, if we notice stolen, lost, or damaged items, we will access the cost and you will be responsible for paying the fee. Reasons for fees include, but are not limited to: nicotine or marijuana smells in the unit, lost/stolen items, damaged or stained linens, broken bathroom, kitchen, or living space items and bring in prohibited pets, hosting parties and more.

We are located in a historic building and unfortunately do not have an elevator. This means entering any and all units requires stairs.

For the safety of all guests, there are cameras located outside the building and in the staircase hallways. There are no cameras located inside any apartment unit.